A - Hotel Indigo Boston Garden, an IHG Hotel

Thank you so much for taking time to leave us your review! Your comments will go a long way in helping us improve our service standard. When it comes to the lobby, admittedly it is certainly the characteristic West End style of compact, classy and quaint, brick building construction style with a modern edge. One thing we can do to help ensure you receive an excellent view for your next stay is to add this preference to your guest profile, which we will do right away! Regarding the behavior of our valet and doormen, though their actions may have been intended to be helpful - they are trained to handle all baggage transportation from the moment of your arrival until you enter your room - we will go over the proper way to communicate this and to handle each guest's arrival & departure with a flexible and unassuming mindset. Thank you for the "A" grade, and we look forward to your next stay with us. Safe Travels!