Dear Norbert K,
To begin with, we would like to thank you so much for sharing your thoughts with us on Tripadvisor, we really appreciate it.
First of all, thank you for choosing us as your accommodation. I regret very much that the first deluxe room you did not like, but I
I truly hope that the new room you moved to was at your satisfaction for the rest of your stay although I do not find any feedback about it in your review. I was also looking for a revision of this review regarding of the free wellness entry which was not included in your price, as you used it finally without any payment. And last but not least I hope you appreciated the free garage too despite this fact was also not part of your review.
I would have expected a revision of this review as you have enforced several benefits without mentioning them.
Nevertheless we would be happy to welcoming you again to be able to revise your first day impressions.
Best wishes,
Zoltán Géher
General Manager