Hi Christine,
Thank you very much for sharing your experience at Zoku Vienna. We're glad to hear that you enjoyed the cozy living room atmosphere and the view from our rooftop terrace—it's truly one of the best spots to take in the beauty of Vienna.
We're sincerely sorry to hear about the wait time you experienced and that it impacted your visit with us. We strive to provide attentive and friendly service, and we will review your comments with our team to ensure improvements are made.
We appreciate your feedback on our food and drink offerings, including pricing. Our goal is to provide high-quality, unique dishes and drinks that match the exceptional setting, and we will certainly take your input into consideration.
Thank you again for your recommendation, and we hope to welcome you back for another visit soon.
Cheers,
Zoku Vienna