Dear Guest,

Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to hear that your experience did not meet your expectations, and we would like to address some of your concerns.

In our standard rooms, we don't have Nespresso machines, and the in-room selection is more simplified. However, we have noted your comments regarding this for consideration.

We appreciate your feedback regarding the bathroom, and we have passed this on to our Housekeeping team. They will ensure a more thorough inspection. We apologize for any inconvenience caused.

The deposit requested upon check-in is not solely linked to the minibar but applies to any potential extras during the stay.

Regarding breakfast service, classic coffee options are available directly at the buffet. However, if you would like a specialty hot beverage such as a cappuccino or latte, our team is more than happy to prepare and serve it to you. We apologize if our staff did not come to ask you directly. We will address this with our team to ensure consistent and attentive service for all our guests.
We are also sorry to hear about your experience at check-out. We will review this with the team to ensure such situations do not occur in the future.

We understand your disappointment and regret that we were unable to provide a stay that met your expectations. We hope you will consider giving us another chance in the future to provide you with a better experience.

Kind regards,
The Management Team

Dear Marc_O_Polo_da_Berna,

Thank you for sharing your feedback regarding your recent stay at the Royal Plaza Montreux.
We are sorry to read that your experience did not meet your expectations, particularly concerning the reception service. Our team is generally known for their warm and welcoming attitude, so we are surprised and disappointed to hear about this. Regarding the Sinatra's Bar, it is indeed possible that it was privately booked on the day of your visit due to a wedding. We sincerely apologize if there was any miscommunication on this front.

We hope to have the opportunity to welcome you again in the future to provide you with a more positive experience.

Kind regards,

Dear melchiorp941,

Thank you for sharing once again your feedback regarding your recent stay at our hotel. We have already acknowledged and addressed your concerns in our previous correspondence via email and on another review platform. Please rest assured that your feedback has been well noted and is being acted upon.

We regret that certain aspects of your experience did not meet your expectations. While our property is not renovated yet, we are actively working on improvements to enhance our guests' experience and we sincerely appreciate your constructive comments.

We apologize for the oversight regarding the expired mineral water bottle in your minibar. This should not have happened, and we have reminded our team to be more diligent in this matter. The rate for the Junior Suite you booked, including breakfast, was approximately CHF 600 during the Montreux Jazz Festival. It is a peak season event, during which demand for accommodations increases. Consequently, our hotel, like many others in the area, adjusts its rates to reflect the high demand and limited availability during this busy period. We apologize again for any inconvenience you experienced and sincerely hope that you have enjoyed your time in Montreux.

With our best regards, the Management Team