Do any of the suites have two beds or just the double rooms? Thanks in advance.

Hi What is the difference between a web only vieux carre room rate, preferred suites and rack rate?

Hi What is the difference b

How far is the hotel from Jackson Square?

Bridget and others? Did the hotel ever make it right? IM very concerned. My clients arrived at this hotel late last night, to a very disappointing welcome. Their train was 2 hours late so they were already tired, then found that they were only given 1 room for all 4 of them, not the 2 that was clearly stated on their voucher. Instead of the hotel contacting me as their agent, or Amtrak vacations, the manager "fixed it" but actually questioned whether they had paid for their rooms- as they stood there with voucher, confirmation number, and quantity of rooms in hand! I am so embarrassed! They felt accused and shamed as if they were trying to get away with something- they obviously were not. Conf # 24081031. 9/24/18 check in. I understand there was confusion with a name change but it shouldn't take me calling Amtrak who in turn called them, in order for them to realize it. On top of it they were told they were being charged 75.00 a night on each room! Now, it sounds as if this is for incidentals and will fall off, but my clients did NOT understand this. We've all had a card be held for incidentals- but charged at this rate, per day? Without a detailed explanation after an issue for people that have traveled for over 15 hours to get there- not acceptable. I book NO a lot! I am a newer agent who has other connections with the city as far as event planners, real estate experts, and even a recent Best Dressed MoY, this was my 1st experience booking this hotel. I was hoping to create another connection, maybe get to visit- it looked good online- but front desk and management should be guest relations experts and in the business of making it right. I count on that for my clients These are good clients- and so far nothing has been done to make amends with them on behalf of the hotel. They have not bothered to reach out to me either, Ive tried emailing them directly- but their email us button doesnt work and frankly I dont want to get the front desk person if they are the problem. Looking through reviews, Im wondering if formal complaints should be filed with suppliers and agent organizations. This is our livelihood the hotel is messing with. Especially since the customer service issue has been addressed and obviously not been fixed. Ill give it 24 hours before posting my own review, just in case they come through, but it shouldn't be this hard to get good clients good service in an establishment such as this! Thanks for any feedback!