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The Westin Wilmington

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Nutzer (85)
Zimmer und Suite (56)
Speisesaal (6)
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Öko-Spitzenreiter Silber-Status
Ausstattungen & Services des Unternehmens
Kostenpflichtiges WLAN
Kostenpflichtiges Internet
Pool
Rollstuhlgerecht
Fitnesscenter mit Trainingsraum
Zimmerservice
Kostenlose Parkplätze
Restaurant
Bar/Lounge
Haustiere erlaubt (tierfreundlich)
Chemische Reinigung
Tagungsräume
Geschäftszentrum mit Internetzugang
Wäscheservice
Concierge
Bankettsaal
Konferenzräume
Nichtraucherhotel
Beheizter Swimmingpool
Innenpool
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Nichtraucherzimmer
Klimaanlage
Barrierefreie Zimmer
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66Einiges gut zu Fuß erreichbar
Bewertung: 66 von 100
32Restaurantsin einer Entfernung von maximal 0,5 km
16Sehenswürdigkeitenin einer Entfernung von maximal 0,5 km
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290Bewertungen
121Fotos
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Diese Bewertungen wurden maschinell aus dem Englischen übersetzt. Maschinelle Übersetzungen anzeigen?
Sehr schönes Hotel in einer tollen Lage, an der Küste und auf der anderen Straßenseite vom Blauen Steine Ballpark. Das Essen ist ausgezeichnet, und das Personal sehr aufmerksam und freundlich. Das Bett war sehr bequem und wir haben gut geschlafen. Zwei Bedenken hielt mich davon a
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Hotel ist ein episches Fluss entlang laufen, dass ist entweder neu oder einfach nur unentdeckt. Bringen Sie ein Fahrrad oder finden. super Fluss Zugang mit dem Wassertaxi, nature Center, markierte Wanderwege direkt vor dem Hotel. Das Hotel war voll, das Essen war gut und angemess
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Das Hotel war sehr sauber und große, geräumige Zimmer. Das Personal war sehr freundlich zu allen Zeiten. Es gibt eine in - Restaurant mit sehr gutem Essen. Einzige Beschwerde ist, dass es dauerte über eine Stunde auf unser Essen warten, wenn es die einzigen Leute, die dort. Sie h
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Das Hotel ist zu vermeiden. Ich habe 3 Nächte Memorial Day Wochenende. Die Betten sind nur kaum gemacht, nie gereinigt Tischplatten und links schmutzige Gläser für Tage, bis die Zimmermädchen war konfrontiert. Nach dem Check-out finden ich meine Kreditkarte belastet Tausende für
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Was für ein rundherum tolles Zeit. Real value in diesem Hotel. Super Lage am Wasser zu Restaurants und Sehenswürdigkeiten. Das Zimmer war makellos, das Bett bequem die Angestellten mehr als zuvorkommend. Ich war auf einer Hochzeit im Mai an der Rezeption überraschenderweise das d
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Vom Management bereitgestelltes Foto ()The Westin Wilmington
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Vom Management bereitgestelltes Foto ()The Westin Wilmington
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Vom Management bereitgestelltes Foto ()The Westin Wilmington
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Do all rooms have bathtubs?
mine didn't. super big showerhead with great water pressure though.
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Hello, I would like to know if you can recieve packages? My husband and I are looking for a hotel to stay but we would recieve few packages while staying. Thank you
Yes. We had no issues receiving packages, be sure to tell front desk so they make a note.
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Let me start by saying we have travelled to over all the world. Being in the military, I have stayed in many hotels. In over 25 years staying in some small, remote location I have never had issue to write a review before , but I am writing this on the day we checkout on an overnight stay. Booked into their SPG which was to insure better service. Upon arrival we went straight up to our room to prepare for event we were attending. Neither of the magnetic keys worked. No problem, I will just go down and get desk to reset keys. I didn't see clerk that gave me keys, so I informed other individual. This individual seem a little irritated that I ask him, and questioned me about keys not working. He checked keys and stated nothing was wrong with them. He then called maintenance to go up with me to check door. As we returned to room where my wife was waiting, I swiped door and behold a gentleman and his dog were in room. I apologized and closed door. The maintenance man then apologized to me and my wife. He stated this should never happen and told us to remain and he would try find us a new room. We already wasted a half hour. He made a call to front desk via walkie talkie, then by phone. He then informed us to stay put and he would go down to check n situation. Another 15 minutes go by. He and desk clerk return and escort us to new room on other wing of floor. They both apologize and go on there way. Upon entered new room door strip was on floor, I informed house keeper down the hall who stated it was already reported. We didn't want to blamed for destruction of property. Pressed for time now, we then start to get prepared for event we were attending. My wife soon find out the toilet won't flush. We contact front desk again with the issue. The same maintenance man returns about 15 minutes later. After attempting to fix toilet, he informs us that he needs to check manual it. He stated that it works now but it going to take awhile for tank to fill up. I told him that was acceptable for toilet to not work properly. He apologized again and stated he would be back. I call down to desk and clerk offers me free wifi, I declined because I wasn't there on business and had no laptop. She then offers me two glasses of wine free of charge for inconvenience. After another 15 waiting, I decide to go ahead take shower and prepare for event. All the while toilet was still filling up and not flushing. After we got ready, we begin to head downstairs. This is when wine arrives. We sat them in room and head out without not even a sip. I went by front desk and informed them of continued problem. Desk clerk apologizes and I inform her of our disapproval but were pressed for time. I told her I would discuss with her upon our return. Some hours later into the evening, we returned to room without a fuss and toilet was still running and wouldn't flush. That morning when we checked out come to find out we were billed for the complimentary wine. The morning clerk did take the wine off of bill and I told her of our displeasure. It was a crowd of individuals trying to checkout, so I took the high road and asked for a copy of charges and name of general manager. For a new hotel that has been open maybe 7-8 month it is very unacceptable to operate like this. The property itself seem okay but I would have a hard time to recommend this hotel to anyone.
I'm not in the Hotel industry, like you I'm a traveler. I've been to many hotels of all sizes in many different states & countries, with that in mind I know a good hotel when I see one and I know a hotel that will be challenged to provide me with a pleasant stay on their 'best day' by just the looks of the lobby. You had a bad experience, in the thousands of rooms a good hotel provides there will be a day(s) that the staff is just not doing the best they can for a customer(s). On the 2nd occurrence of any negative event at a hotel INSIST on speaking to the manager-face to face- and bring them up to speed on what has taken place. If by some chance they are not on the property record his or her name and make a note of each occurrence and who was contacted by name. This will happen to everyone sooner or later and when it does it will never be at a convenient time, all you can do is be prepared to handle it in a professional manner and if your not satisfied in the end - spend you money elsewhere. Travel safe.
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There is nothing more useless then a form response. If the GM can't take the time to respond to a few ( I would hope) comments with a personal touch indicating that they read and understand the issues, then why bother.? This reply is in effect, a 'Go away and don't bother me', 'check the box" , here is the same reply you would get if you were in any Westin, anywhere. It really is an form of insult and suggests that the chain and management really has no real sense on how to engage and retain a customer.
Thank you for your comments. I apologize if you feel we have not responded personally to each review. I can tell you that each review is responded to personally and uniquely and all reviews good and bad are shared with our staff to ensure they here the voice of the guest and know when they are doing well and when they need to improve. We do not use forms to respond to any reviews or inquiries. Unfortunately with most online reviews there is no means to contact the reviewers directly and address the concerns. We encourage you to contact us directly to address any concerns. Be well.
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ZurückWeiter
11
PREISSPANNE
$ 125 - $ 304 (Basierend auf den durchschnittlichen Preisen eines Standardzimmers)
STANDORT
USADelawareWilmington
ANZAHL DER ZIMMER
180
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