Dear Sebastian,
Thank you for taking the time to share your opinion about your tour. I am sorry and rather surprised that you were not satisfied with your experience with our company, it is the first time in 4 years that this happens. Thank you for noticing that our crew was nice and friendly, and that the boat was beautiful and in great condition.
- After consulting with the crew, they told me that the weather was very nice on that day and that you seemed to be very happy, especially at the floating bar.
- A safety briefing is done under strong weather circumstances only, which was not the case, as we are in a lagoon with no swell so safety is never an issue.
- Beer , rum punch, soft drinks are available as well as champagne. Before the floating bar, Kiki always asks if everybody likes champagne or if they would like something else. Maybe you were not paying attention, you could always ask if you did not hear her.
- While sailing, our hostess spends some time with each couple, taking photos, explaining the Bora Bora culture and so on, which is very much appreciated. If we give you a bottle of water straight away, it will be warm in 30 minutes, that is why we keep the water in the ice. Our guests always ask for a glass of water if needed, during the tour. Maybe it was not clear enough that we had water onboard.
- Sailing is navigating without a noisy engine, it is smooth and magical, and of course depends on the wind. You can't face the wind so sometimes you have to zigzag, but the beauty of it is the journey, not the destination. The half day focuses on the southern side of the island because it is the most spectacular, and it gives you great views of the motu, the reef, the mountain and the different shades of blue. If you wanted to go all around the island, maybe you could have signed up for a Full Day circle island tour, but of course it is more expansive.
- Floating bar : you say it was between 11 and 11h30 which is absolutely wrong. The floating stop lasts always a bit more than an hour. It includes 1 bottle of champagne per couple, which is I think very generous already. From our experience over 4 years, one ball of chips, fresh fruits and coconut is always enough. We could have given you more chips if you were hungry and have asked.
- Pricing :May I remind that we take ONLY 8 GUESTS max to garanty great comfort, space and great service to all our guests. That has a cost. We also offer a free boat pick up service with a brand new and nice speedboat, that also has a cost. There is two crew member for 8 guests.
To me, it just feels like the experience we offer was not the right choice for you in the fist place and I'll look into a solution so that it does not happen again.
If you don't want to pay the price, there is plenty of other companies that offer cheap tours with 16 people on a smaller and classic boat with a noisy engine and no special service. But you can't have the luxury, the comfort, the service, the nice boat for the cheap price.
Considering that we have more than 300 5 star reviews, I am confident that our guests will understand the misunderstanding here.
I still hope that you enjoyed your time in our paradise,
Kind regards,
Nick