Dear Fabinh,
We are so glad to see a mostly positive review about us. We are delighted to have you on tour with our company.
In responding to your concerns about having uncomfortable seat on the bike due to its series, we are thinking if we could make this bit of upgrading and having the discussion to evaluate this matter from our previous customers. We also apologize if our product of service did not meet your thought.
Being a responsible tourism does not always mean providing a free experience to our customers, but at the same time need to ensure if we have a safety income and a logical support to our local-run business. The 3.5 hours ride seem a bit shorter, yet at the same time, your money on tour is generating to almost every places you have visited and the whole process. We get very little benefit from this recent packages, but we are still proud that plenty of our customers did a wow to invest their holiday expenses in our developing spot and the community.
Thanks again for all your thoughts and review, we so far appreciate any concerns you raised, and this view, therefore, brought us come up with a better service structure to build up no worries for our next value customers.
With much appreciation,
Sokheng