Hi ANM07, Thank you for taking time to share your review. The ambient temperature plays a big part in the comfort level of our Guests and we have no control over the weather. We strive to make sure that we give all our valued guests the best memories when they come to visit our parks. We pride ourselves on LEGOLAND branded attractions, events and entertainment we deliver to our Guests. We are looking forward to welcoming you and the family again to LEGOLAND Dubai Resort! Regards, Guest Services Team LEGOLAND® Dubai Resort

Dear Susanne, Thank you for taking time to share your valuable feedback regarding your recent visit to LEGOLAND Dubai! We are saddened to know that your younger one was not able to enjoy the park as much as other kids due to the height restrictions. While we want every family to enjoy the park to the fullest but here at LEGOLAND Dubai, our main priority is the safety of our guests. On our website & entrance, we have clearly stated our height restrictions so that parents can decide before purchasing the tickets. If you read through our previous reviews, we have clearly mentioned we cant compromise on the safety aspect because we will be held responsible for any unwanted incident to your children if we allow kids to take a ride below the height restriction. Its very sad that you have mentioned, “employees at the ride only works to rule with no heart…. “ but I would like to reiterate that its our team members intention and responsibility to ensure the kids are safe to use the ride. I totally understand that other parks allows the child to ride even at 94.5cm and its up to that park in managing their safety standards – which is outside our control. In addition, we are very happy to know that our guest services team has extended Motiongate Dubai tickets for your enjoyment and as mentioned earlier, we do care for our guests and we strive to resolve matters amicably. Again, apologies for any inconvenience caused and we do hope to welcome you & your family again to LEGOLAND Dubai once your child has crossed the 95cm height restriction. Kind Regards, Guest Services Team

Dear DoraK529, Thank you for taking the time to leave your review, we value all customer feedback. I am sorry to hear that any aspect of your experience with us did not meet your expectations. We are always looking for ways to improve the experiences that we offer in our Park and appreciate your feedback as it will help us identify the best ways to improve in the future. LEGOLAND® Dubai is a family resort where the safety of all guests and staff is paramount. Height restrictions and safety requirements are provided by the ride manufacturer and we do not compromise on this. Although a 1 cm difference might not seem like much it is below our minimum height requirement for the rides in question. We do have other attractions that require no minimum height restriction at LEGOLAND® Dubai theme park that are suitable for our young guests. E.g. Duplo Express, Submarine Adventure, LEGO Movie 4D, Build & Test, MINILAND, Factory Tour, Lost Kingdom Adventure and Boating School. Again, we do apologies for the inconvenience however being a family Theme Park we need to ensure your safety is taken care of at all times.

Hi Cop1995, We highly appreciate you taking time to share your review and for the 5-star rating. We hope to welcome you and the rest of the family back again to LEGOLAND Dubai and LEGOLAND Water Park.

Dear Paramedic_ch, Thank you for taking time to share your review and for the 4-star rating. LEGOLAND Dubai is designed for families with children 2-12 years old. Our park doesn’t only offer rides and attractions, but also nurtures children’s minds to improve them intellectually through the various building experiences we have. We do hope to welcome you and the family again to LEGOLAND Dubai and LEGOLAND Water Park. Awesome Regards,

Dear LuziS Thank you for taking the time to leave your feedback. We are sorry to hear you were disappointed with your latest visit. Kindly be informed that our rides have height restriction due to health and safety policy. We at LEGOLAND® Dubai, always ensure that safety comes first to all our guests. Be informed that the height restriction applies to all the other parks as well. That is why we always inform the guest about height restriction before purchase of any tickets as well as we have height restriction leaflets to guide the guests on the rides in the park. We do have other attractions that require minimum height restriction at LEGOLAND® Dubai theme park that are suitable for our young guests. E.g. Duplo Valley, Sea Port, Duplo Express, Submarine Adventure, LEGO Movie 4D and Nexo Knights 4D, Pharaoh's Revenge, Secret Chambers of Amset-Ra, Build & Test, LEGO Friends Clubhouse, MINILAND, Factory Tour, LEGO MINDSTORM, Builder's Guild and Lost Kingdom Adventure and Boating School. Our prices are bench-marked against similar offerings in the region to ensure they remain competitive and fair. However, your feedback is valuable to us and we will share it with the relevant departments, so we can continue to improve our services. We look forward to welcoming you again. Kind Regards,

Hi Tom P, Thank you for taking time to share your review and for rating us. We are very happy to know that you had an awesome day on your visit. We look forward to welcome you and the rest of the family to LEGOLAND Dubai again. Regards,

Hello Thank you for your positive review. We are very excited to hear that you had a great day in our Park and loved our MINILAND. We are grateful for your feedback and we look forward to your next visit. Excellent regards.

Hello Abschmusi77, Thank you for your feedback from your visits to the Park. I appreciate you taking the time to write to us about your experience. I would like to apologize for any inconvenience with regards to unfavorable experience because of the weather. The ambient temperature plays a big part in the comfort level of our Guests and we have no control over the weather. Once again, I thank you for providing your feedback - it is only through this that we can actually improve the service to our valued Guests. Excellent regards.