Queen's Leisure Centre
Queen's Leisure Centre
2
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2.0
2,0 von fünf Punkten15 Bewertungen
Ausgezeichnet
0
Sehr gut
3
Befriedigend
1
Mangelhaft
6
Ungenügend
5

Katie
Sheffield, UK583 Beiträge
4,0 von fünf Punkten
Okt. 2019 • Familie
We had my niece and nephew’s birthday party here and it was really fun. We paid for private hire of the pool with the inflatable and a room afterwards. My nephew has autism and I think some of the staff didn’t know how to react to him. One girl, however, was lovely and made sure he was having fun when she was around. Some of the staff did look ever so miserable though. Don’t get me wrong, I’ve worked in the leisure industry before so I thoroughly understand that a lifeguards job is to preserve life, not be a party entertainer, but there is a happy medium. Some staff were splashing the kids and making them laugh, and others sat in the chair and pretty much ignored them, to the point where, when they rotated, I got out of the pool and did the splashing that the previous member of staff had done so they kids continued having the same level of fun.
Verfasst am 29. Dezember 2019
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.

Charlotte W
1 Beitrag
1,0 von fünf Punkten
Sep. 2019 • Familie
I normally go to long Eaton but today went here, it was awful. It was so expensive £11.65 for 3 people. Whereas at long Eaton we pay £7.10 for 100% better facilities. The outside of the pool was disgusting and the tiles were full of dirt that u could scrap off with ur nails. The changing rooms were tiny and only had one family/baby changing room in the women’s. I certainly won’t be going back, the only good thing I could say was the pool was warm.
Verfasst am 6. September 2019
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi, Thank you for your feedback, I am sorry that you did not have an experience that matched your expectations. Our prices are displayed on our website and we are looking at some larger projects for improving our changing facilities in the future. However until then, we appreciate that certain aspects of our facility need some improvement and so we have recently invested in new cleaning equipment - areas will be tackled in turn as we appreciate we can't do them all at once as some areas need greater dedication than others. Thank you for your input whicih will be relayed to the team for further improvements.
Verfasst am 8. September 2019
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.

agulhas
Derby, UK14 Beiträge
4,0 von fünf Punkten
Aug. 2019 • Allein/Single
I tried the pool out here today for the first time, I wanted to lane swimming. I checked the schedule on the website and went along. The (grumpy) receptionist pointed me towards the Gala pool and I found the changing rooms.
The first thought was that all the lockers were taken but that can’t be the case given the pool was virtually empty. Instead, there must be insufficient keys. I found one.
Then I realised I wished I’d brought flip-flops with me as the floor was filthy.

I went through to the pool and had a fantastic swim. The building is fantastic and there were only 2 or 3 people per lane.

Afterwards, there were no private showers which is hugely disappointing but I was still able to wash my hair.

All in all, the Gala pool is brilliant, take flip-flops for the changing rooms, don’t expect a full shower afterwards, and you should have a great experience.
Verfasst am 22. August 2019
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi, Thank you for your feedback, we are working on some improvements for the changing rooms for the future and have begun to identify the key cleaning areas to improve with our newly purchased equipment which should make things better in the future.
Verfasst am 8. September 2019
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.

Lily
1 Beitrag
2,0 von fünf Punkten
Aug. 2019 • Familie
I came for a nice day out and after my sister fell in the pool after it was time to get out and the staff gave off a bad attitude and called her an idiot. Also, some other staff are rude and do not help.
Verfasst am 10. August 2019
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi Hxlily Thank you for brining this up, your comments will be discussed with the team to look at how we can provide a greater customer experience and assistance in he future.
Verfasst am 12. August 2019
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.

Steve K
1 Beitrag
1,0 von fünf Punkten
Juli 2019 • Familie
Staff seem fine,but reguading the changing rooms horrendous,just been today 30/72019 had to walk out due to a fight in the men's changing room between life guard and a member of general public,no locker keys so would of had phone house keys and money pinched,no privacy to get changed,screws of benches sticking up due to being smashed off,I will never go to this centre again,be aware,my daughter left crying her eyes out !!!!!!
Verfasst am 30. Juli 2019
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
HI Steve K, thank you for your comments, I'm so sorry to hear that your visit did not match your expectations. I viewing your comments unfortunately you was witness to an incident that we resolved shortly thereafter. Rest assured that those type of incidents do not happen very often and I am sorry if you or your family were upset over the matter. We have added more wrist straps to the locker keys and locks are available for purchase from reception for larger lockers should you require this. Our seating has been marked out for improvement and we hope to have this resolved in the near future. Thank your for your comments and I hope we see you again in the future.
Verfasst am 12. August 2019
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.

Richard T
Derbyshire, UK2 Beiträge
4,0 von fünf Punkten
Juni 2019 • Allein/Single
I Came into Queens at approx. 5.30pm Friday 21/06/2019 for a swim and gym,staff on Reception pleasant and helpful as was Keith and the manager, a relaxed environment just a shame the Council do not appear to be keeping on top of general maintenance.
Verfasst am 22. Juni 2019
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi Richard, thank you for your comments, we are all working very hard to see several improvements implemented - much is linked to the fabric of the building but we also look forward to more customer facing improvements as well.
Verfasst am 12. August 2019
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.

Ella Parker
1 Beitrag
2,0 von fünf Punkten
Mai 2019 • Familie
All the staff are really lovely and helpful apart from the receptionist with grey hair and glasses who is really rude and makes you feel stupid whenever you ask for help, she makes me feel stupid when asking for help or advice on things which isn’t necessarily at all
Verfasst am 24. Mai 2019
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hello, thank you for your comments - these were discussed with members of the team and a review of how we deliver information to customers is a focus for us throughout this year.
Verfasst am 12. August 2019
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.

Kath W
derby57 Beiträge
2,0 von fünf Punkten
März 2019 • Allein/Single
I decided to come here for lane swimming, not having been for many years. The pool itself was fine as there were only 5 people in, so we had a lane each. But the changing rooms made me decide not to come again. There was so much water on the floor of the toilets that the bottom of my trousers got soaking. I could only find 5 lockers with keys - so thank goodness it wasn't busy. The showers were very disappointing, a row of shower heads which only provided water for a few seconds before you had to re-press the button, and 4 times out of 5, no water came out when you first pressed it, making for a very disjointed and unsatisfactory, as well as not private, shower.
Verfasst am 15. März 2019
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.

Mustafa Altiparmak
Huddersfield, UK106 Beiträge
1,0 von fünf Punkten
Aug. 2018 • Familie
I decide to take my son here today! He is 6 years old and well behaved with full manners always listens to me.

After we paid asked receptionist to point us never been here before everything fine went to changing room. All I can see horse stables everywhere no where in that room privet why would I take may pants off front off any other person so decide to go to toilet. Everywhere dirt everywhere stink lockers are tired tiles are black nothing in there looks up to date still on 60s.

Everything was fine till end when we swim towards end of the steps my son was front of me he decide to move and told me I go first, and he is chest court broken tile and must be hurt him he told me straight away and member of the staff come round told him he said “THEY HAVE SLICON IN THE BACK” he said he will fix it. And I didn’t said anything and walk away.

Let me tell you something who ever from managers or who is in charge in that place trust me if my son was badly injured I would make sure drain all that water. trust me my sons even single hair more important than your tired place that’s all I’m saying never ever in a million times going there again !!

Verfasst am 6. August 2018
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.

JuicyJ4444
Derby, UK31 Beiträge
2,0 von fünf Punkten
Juli 2018 • Allein/Single
Always phone first to check that the facility you want is open! If a timetabled member of staff doesn’t turn up, there is NO backup and a facility will be closed accordingly. Mixture of poor management and under funding. The staff are great and you can see they are genuinely embarrassed by the poor management that makes so many customers angry. This is shocking for a public facility that people pay to use....eg £4.50 for a swim. Derby Council should be ashamed - but you get no reply to emails so I guess they don’t care.
Verfasst am 3. August 2018
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.

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