Thank you for your review! We’re deeply sorry for this unpleasant situation, however it not fully correct. Your tour to Salzburg and Alpine Lakes was organised for 11 guests by two vehicles: on a comfortable van by driver and guide (new Mercedes Vito with 8 seats for passengers) and on a limousine with driver-guide (new Mercedes E-class with 4 seats for passengers). Our guide decided to put all four English-speaking guests in one limousine for better comfort. We have to remind you, that you need a vehicle only for highway to Salzburg and back by this tour. There is no need for a vehicle by the walking tour and free time in Salzburg and by visiting lake view points. Mercedes vehicles are supposed to be the luxury level transport for regular tours in Europe. Blacked out windows are the standard by Mercedes vans and are specially designed to avoid the sun heat on the way. There is no view restriction for the passengers in the van. Unfortunately you have refused to come with another two English-speaking guest in a private luxury car, as you thought, that it is not enough suitable for you. The guide has offered then to go by the van with the guests, who spoke other languages. You have also refused, as you didn´t want to come with another guests. Our guide has remind you that it was a regular group tour, not a private tour and we can not offer different car to your choice by group departure. It had finally took too much time by tour departure and the other clients has started to worry about delay. The guide has understood, that she can not to change your mind, and decided to go without you, to avoid big delay. As your limousine was finally parked in Vienna we have offered you the full refund of this tour in spite of our cancellation condition, namely “100% cancellation fee after 48 hours before departure” It is really a pity that you have refused to go with us to Salzburg and Alpine lakes in the last minute and missed such a wonderful trip. The group was fascinated with Alpine views and professional manner of our guide in Salzburg. Anyway thank you for you review. It will help us to find the best way to satisfy all needs of our clients. We hope that your vacation in Vienna was generally good and you had a chance to enjoy our wonderful city. 7Travel team

Thank you for your review and your wish to express your disappointment with the same tour described in the previous review. We could only repeat our answer and try to avoid such unpleasant situations in the future. We’re deeply sorry for that, however it is not fully correct. Your tour to Salzburg and Alpine Lakes was organised for 11 guests by two vehicles: on a comfortable van by driver and guide (new Mercedes Vito with 8 seats for passengers) and on a limousine with driver-guide (new Mercedes E-class with 4 seats for passengers). Our guide decided to put all four English-speaking guests in one limousine for better comfort. We have to remind you, that you need a vehicle only for highway to Salzburg and back by this tour. There is no need for a vehicle by the walking tour and free time in Salzburg and by visiting lake view points. Mercedes vehicles are supposed to be the luxury level transport for regular tours in Europe. Blacked out windows are the standard by Mercedes vans and are specially designed to avoid the sun heat on the way. There is no view restriction for the passengers in the van. Unfortunately you have refused to come with another two English-speaking guest in a private luxury car, as you thought, that it is not enough suitable for you. The guide has offered then to go by the van with the guests, who spoke other languages. You have also refused, as you didn´t want to come with another guests. Our guide has remind you that it was a regular group tour, not a private tour and we can not offer different car to your choice by group departure. It had finally took too much time by tour departure and the other clients has started to worry about delay. The guide has understood, that she can not to change your mind, and decided to go without you, to avoid big delay. As your limousine was finally parked in Vienna we have offered you the full refund of this tour in spite of our cancellation condition, namely “100% cancellation fee after 48 hours before departure” It is really a pity that you have refused to go with us to Salzburg and Alpine lakes in the last minute and missed such a wonderful trip. The group was fascinated with Alpine views and professional manner of our guide in Salzburg. Anyway thank you for you review. It will help us to find the best way to satisfy all needs of our clients. We hope that your vacation in Vienna was generally good and you had a chance to enjoy our wonderful city. 7Travel team