Hello from Vienna! We are very sorry for the inconvenience. Your booking probably was not made directory with us, but through some other agency. This also explanes the prime you had to pay. We kindly ask you to contact the agency, you made the booking ( must be mentioned somewhere in your correspondence. As we do not even know your name nor the date you wanted to participate, it is impossible for us to check what happens. Ungortunately we cannot support you with better information, best regards.