Hi Ana, Thanks for your feedback. I am sorry to hear you felt underwhelmed with the tour. We always try to give our best and on this occasion we didn't live up to our own standards. It is true, you did book the shorter tour (See 10+ Top Paris Sights), your guide Andrew was just reconfirming with you where you would be finishing your tour. The extended version of the tour (See 30+ Top Paris Sights) is 5hrs and just continues on after the Arc de Triomphe. Not everyone feels to do a 5hr walking and metro tour and so he was just checking in with you. On the Sunday in question your guide Andrew did arrive late due to a delayed train (approx 3mins.) He comes in from outside of Paris and normally he arrives well before because he does (believe it or not) allow for Sunday services being slower, however on this occasion it was slightly slower than anticipated due to unexpected stops... but to say he arrived approx 20mins late is an exaggeration. I know this because I was keeping everyone who had provided phone numbers on their booking with a live update of his arrival. We do ask guest to arrive early because we know what to expect with Ubers cancelling, traffic, metro delays etc but on this occasion we dropped the ball on our own time keeping and for that we are sorry.

Thank you for your review, we always try to give out best and on this occasion I am sorry to hear we didn't meet your expectations. I do message specific instructions of where the meeting point is (The Information Kiosk in front of the metro stairway entrance.) I do this because, yes, Anvers can be busy at the weekends. If the instructions aren't followed then it can be difficult to locate you. After I called you, then you quickly connected with Joy, which was before the tour start time:-) The length of the tour is 2.5hrs (approx) and takes in the Montmarte area, including the Sacre Coeur, Eglise de St. Christopher, Place de terte, bateau lavoir, moulins de galette, Moulin Rouge etc and the Arc de triomphe and champs elysees as well as a little refreshment break in a Parisian bakers, yes time flies-by in Paris:-)